One of our reputed clients is seeking experienced Level 2 Infrastructure Engineers to support enterprise IT environments across cloud, infrastructure, and endpoint systems. This is a hands-on role focused on troubleshooting, system administration, and maintaining high service standards while working closely with senior engineering teams.

SALARY: LKR 150,000 – 400,000

KEY RESPONSIBILITIES:

• Provide Level 2 support for escalated incidents across Windows Server (2019+) and Windows 11 environments.
• Perform Hyper-V virtual machine operations including creation, resizing, and troubleshooting.
• Support Azure Infrastructure (IaaS) including virtual machines, storage, and networking.
• Troubleshoot and manage Azure networking components such as VNets, DNS, VPN gateways, and NSGs.
• Administer Active Directory (AD DS) including user management and troubleshooting authentication issues.
• Support Entra ID (Azure AD) including MFA, Conditional Access, and identity management.
• Manage and troubleshoot Group Policy (GPO) configurations.
• Handle DNS/DHCP administration and related troubleshooting.
• Provide advanced Windows desktop support including OS and application issues.
• Support Microsoft Intune / Endpoint Management including device enrollment and application deployment.
• Administer Microsoft 365 services such as Exchange Online, Teams, and SharePoint.
• Perform backup and recovery operations and troubleshoot backup issues.
• Monitor systems, manage alerts, and coordinate resolutions using monitoring tools.
• Execute approved changes and maintain accurate documentation and runbooks.
• Coordinate with vendors and internal teams for escalations and issue resolution.

REQUIREMENTS:

• 3 – 7 years of experience in Infrastructure / Desktop / Microsoft 365 support roles.
• Strong hands-on experience with Windows Server (2016/2019/2022+) and Windows 11.
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
• Hands-on experience with Microsoft Intune (device enrollment, compliance, application deployment).
• Experience with Entra ID (Azure AD) including identity and access management.
• Good knowledge of Azure Infrastructure (IaaS) including VMs, storage, and networking.
• Strong understanding of Active Directory, DNS, DHCP, and Group Policy.
• Experience with Hyper-V virtualization.
• Strong troubleshooting, analytical, and communication skills.
• Experience working in MSP/MSSP environments is an advantage.

NICE TO HAVE:

• Certifications such as AZ-104, MS-102, MD-102, SC-300, or ITIL Foundation.
• Experience with Microsoft Purview, PowerShell scripting, and automation.
• Knowledge of hybrid identity (Entra Connect).
• Familiarity with monitoring and backup tools (ManageEngine, SolarWinds, etc.).
• Experience with email security tools and endpoint security platforms.

BENEFITS:

• Competitive salary package based on experience.
• Opportunity to work with enterprise cloud and infrastructure technologies.
• Exposure to global IT environments and best practices.
• Career growth opportunities into Level 3 or specialized roles.
• Collaborative and professional work environment.

TERMS & CONDITIONS:

• Full-time position based in Colombo.
• May require participation in after-hours support or on-call rotations.
• Direct interaction with customers and stakeholders.

HOW TO APPLY:

Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call: 0117 387 882 | 0117 387 883

Manpower Lanka Solutions (Pvt) Ltd.

12A, Ridgeway Place, Bambalapitiya, Colombo 04.