Our Client is looking for an experienced "Customer Service Executive (Female)" to join their team immediately.
SALARY: Rs. 35,000 - 50,000
ROLES & RESPONSIBILITIES:
- Answering incoming calls.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
QUALIFICATIONS & EXPERIENCES:
- A young & energetic 'Female' candidate, between 25-30 years.
- Minimum 2 years of experience in a similar capacity.
- Fluency in English & Sinhala is a must. (Tamil will be an advantage)
- Basic IT skills. (Email, Internet, MS Office Package.)
- A good team player with a pleasing personality and a passion for customer service.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email.)
