One of our prestigious Clients' who is a leading "Digital Gift Card Platform" is looking for "Support Engineers" to work for their Colombo office immediately.
# SALARY - NEGOTIABLE
# ROLES & RESPONSIBILITIES
- Work closely with the development team and business operations team and attend to business operations requests.
- Prepare business reports.
- Monitor Server logs and take corrective / preventive actions where necessary.
- Responsible for the implementation and execution of the support requests escalated from Business Operations.
- Ensure assigned project related work is delivered on time.
- Analyze system errors, alert patterns and propose new system features or changes.
# QUALIFICATIONS & EXPERIENCES
- Degree in IT or other related technical field.
- 2+ years experience in a similar capacity. (preferably production system experience)
- Strong SQL skills on Relational Databases like MySQL.
- Hands on experience on issue tracking systems, AWS EC2 based Linux Servers, ELK, Remote and Collaborative communication tools.
- Excellent communication skills in both written and spoken English.
- Good problem-solving skills and focus on quality.
- Ability to work independently with minimum supervision in a team environment.
- Willingness to work remotely when required and work in a 24x7 rotating roster.
# HOW TO APPLY
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
