Our client, who is a renowned "Education & Immigration Consultancy Company", is looking to hire dynamic, customer-focused individuals with excellent communication skills to join their team as "Call Center Agents" immediately!
SALARY: Rs. 65,000
ROLES & RESPONSIBILITIES:
- Handle a large volume of inbound and outbound calls in a timely manner.
- Calling and converting companies provided leads, as well as generating your own.
- Follow communication "scripts" when handling different topics.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Building lasting relationships with clients and other team members based on trust and reliability.
- Meet personal/team qualitative and quantitative targets.
QUALIFICATIONS & EXPERIENCES:
- Age between 20 - 25 years.
- Previous experience working in a Customer Sales or Customer Support role is preferred.
- Qualification in Sales/Marketing from a recognized institution will be a definite advantage.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Excellent command of the English language.
- Customer focus and adaptability to different personality types.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to maintain a patient, polite and professional attitude at all times.
- Ability to multitask, set priorities and manage time effectively.
- Adaptability, and accountability with strong decision-making and problem-solving skills.
- Strong negotiation and consultative sales skills.
- Track record of over-achieving quota.
- Team player with the ability to work well with a diverse group of people.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email.
MANPOWER LANKA SOLUTIONS (PVT) LTD.
HR, Recruitment, & Outsourcing Services.
Astoria Tower 03, 9th Floor, #422, R.A De Mel Mawatha, Colombo 03, Sri Lanka.
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