One of our prestigious Clients' in the UK is looking for experienced "Network Engineers" to join their team in Colombo immediately.
# SALARY : LKR. 300,000
ROLES & RESPONSIBILITIES:
- Receives and responds to internal incident escalation, to provide consultation on next steps or further assistance to the user.
- Receives and responds to inbound alarms and incidents from Clients, monitoring systems, and Internal & External users.
- Performs routine tasks to triage and remediate alarms on system or service outages.
- Provides regular and timely updates to all parties (internal and external) on incident statuses.
- Maintains detailed documentation, notes, and steps pending or completed on all support tickets.
- Reforms triaging and troubleshooting of incident volume to resolve incidents.
- Assists in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
- Aids all Systems staff with problem research and documentation.
- Provides assistance and spot training for Technician and Engineer 1 team as needed.
QUALIFICATIONS & EXPERIENCES:
- Extensive experience working as a Network Engineer is a must.
- Expert with Cisco, Fortinet, HP, Dell, and Juniper branded network devices.
- Outstanding communication at all organizational levels, both written and verbal.
- Detail-oriented and highly organized with the ability to document critical information and processes effectively.
- Familiar with standard concepts and practices, while following defined processes and procedures within a support environment.
- Proficient in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Etc.)
- Ability to multi-task, prioritize, and manage time effectively in a highly dynamic environment.
- Excellent interpersonal skills and professional demeanor.
- Excellent customer service skills.
* Working Location: Colombo-02
* Working hours are based on the UK time zones and calendar.
| Day | Start | End |
| Monday | 12:30 p.m. | 09:30 p.m. |
| Tuesday | 12:30 p.m. | 09:30 p.m. |
| Wednesday | 04:30 p.m. | 01:30 a.m. |
| Thursday | 12:30 p.m. | 09:30 p.m. |
| Friday | 04:30 p.m. | 01:30 a.m. |
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email)